Terms of Service

By registering, signing in, or using Nap24h, you confirm that you have read and agree to these Terms and the Privacy Policy. If you do not agree, please do not use the service.

This English version is provided for convenience. If there is any inconsistency, the Vietnamese version prevails.

Nap24h operates a technology platform for wallet, account, telecom top-up, card purchase, data package, SIM library, bill query, and related services. Nap24h is not a telecom carrier and does not claim to be a first-level carrier agent.

Transactions may be processed through transaction processing partners. Final results such as phone credit, data activation, card codes, or query results depend on processing partners and downstream carrier systems.

• You must provide accurate registration and contact information.
• You are responsible for protecting your password, PIN, 2FA codes, OTPs, devices, and trusted devices.
• Do not share login credentials or security codes with anyone.
• Transactions authenticated through the app, website, email OTP, PIN, 2FA, or trusted device checks may be treated as authorized by you.
• Contact support immediately if you suspect unauthorized access.

• Nap24h wallet balance is used to pay for services on the platform. It is not a bank deposit and does not earn interest.
• Prices, discounts, and fees are shown before confirmation and may change over time.
• Orders may be pending, successful, failed, partially refunded, or fully refunded depending on processing results.
• You are responsible for checking phone numbers, carriers, denominations, card type, and service type before confirming.
• Input mistakes made by you may not be refundable if the transaction has already been processed successfully.

If a transaction has an issue, contact support with your account email, transaction ID, time, and a clear description. Nap24h will review internal logs and, when necessary, reconcile with processing partners.

• Initial response is usually within 1-3 business days for pending or unclear orders.
• Complex transaction reviews may take longer while awaiting partner confirmation.
• If Nap24h or a processing partner confirms an error, the amount may be refunded to your Nap24h wallet or handled through another reasonable method.
• Successfully processed services are generally non-refundable.

• Illegal activity, fraud, money laundering, scams, or unauthorized resale.
• Attacking, reverse engineering, scraping, or abusing APIs and rate limits.
• Creating fake accounts or bypassing security checks.
• Exploiting bugs instead of reporting them.

The service is provided on an as-is basis to the extent permitted by law. Nap24h is not liable for indirect damages, carrier outages, partner system failures, user network problems, force majeure events, or circumstances outside Nap24h's reasonable control. Where liability applies, Nap24h's direct liability is limited to the value of the disputed transaction on the platform.

Nap24h may suspend or terminate accounts that violate these Terms, create security risk, show fraud indicators, or are subject to legal requirements. Remaining wallet balance, if any, will be handled after reconciliation and any applicable obligations.

• The Nap24h iOS app is licensed, not sold.
• Apple is not responsible for Nap24h service operation, transaction processing, or customer support.
• Support requests should be sent to [email protected] or through in-app support.

For questions about these Terms, contact [email protected] or use the support channel in the app/website.